Starting tomorrow, NPCI and the Ministry of Road Transport & Highways will enforce new FASTag rules to streamline toll payments and reduce disputes. The revisions will particularly impact users with overdue payments or blacklisted tags, as well as modifications to chargeback procedures, cooling periods, and transaction rejection guidelines.
The new FASTag rules stipulate that users may incur additional charges if toll transactions are delayed past 15 minutes upon crossing the toll reader, triggering toll operator accountability for transaction delays due to insufficient account balances. Users can challenge charges after a 15-day waiting period following deductions.
Banks now require a 15-day waiting period before initiating chargebacks for incorrect deductions on blacklisted or low-balance FASTags. Chargeback requests made prior to this period will be automatically declined with error code 5290. Users can dispute toll charges for delayed transactions only after this cooling period.
Major FASTag rule change involves inactive tags: if inactive for over 60 mins before or up to 10 mins after crossing toll, transaction will be declined (reason code 176) for blacklisted, low-balance, or hotlisted tags.
To prevent issues, FASTag users should maintain adequate wallet balance, monitor transaction times for delays, wait 15 days before disputing incorrect charges, update KYC details regularly to avoid blacklisting, and check FASTag status before long trips to prevent rejections due to inactivity.
Sources News From Various Digital Platforms, Websites, Journalists, And Agencies.
Leave a Reply